- The purchases can be returned within 7 days of invoice date. We believe in Easy Returns and you can return any product you have bought, however it doesn’t apply to promotional or flash sale product.
- Phonehousedubai.com will not cover any shipping charges for any products and 30AED/- will be charged for pickup & Drop Services.
- Item less than 100AED value are not eligible for returns.
- Items with No Warranty are not eligible for returns.
Make sure the original packaging, labels and other relevant tags of the purchased item are kept in custody to avail returns/refund, especially under electronic items.
There are a few certain scenarios where it is difficult for us to support returns:
- Return requests are initiated outside the specified period, of 7 days from invoice date.
- Product is used, damaged, or is not in the same condition as you received it.
- Defective products, which are covered under the manufacturer’s warranty.
- Company is not responsible for booting issues.
- Products with tampered or missing serial numbers.
- Anything missing from the package you have received including, original packing, freebies and accessories.
- We do apologize we can’t take returns under Flash Sale / Clearness Sale/ Low price clearance or other sales deals. If the product which you have receive has any defect please inform the customer service team within 1day of receiving the product. No refund or replacement will be done against these sales products.
- Please be informed Phonehousedubai.com can’t provide the warranty of those product which have been bought under no warranty, However you can claim the defect with the 7 days of delivery (if any). Refund or replacement will not be offered.
If you change your mind before receiving your item, just call us to cancel your order and we will process the refund along with any shipping fees applied. If you wish to return the item after receiving it, you have up to 7 days to return them.
- The item is not on the Non-Returnable list.
- You cannot return Clearance Items clearly marked as non-returnable and displaying a No-Return Policy.
- Only the items with ‘Retail Packaging’ never opened (Sealed/Closed Box) and still with its Original Seal can be returned.
In the case of a defected item, please make sure that original packaging is preserved such as labels, accessories, manuals and/or tags; in case of mobile phones.
If the product being returned is not in a fully re-saleable condition, or the packaging is damaged, or accessories, manuals or bundled items may be missing, we reserve the right to refuse a refund on the item.
Once we receive the retuned product from you, we will do the needful after the quality check.
Any shipping or delivery charges that may have been incurred by the courier company cannot be refunded and phonehousedubai.com is not liable for any such refunds.
Under credit card payment method, amount will be refunded to the charged card only.
Cash/Card on delivery customers will receive Store Credit equal to the price paid, redeemable at phonehousedubai.com
Usually, Courier representative will contact you within 3-5 days from the day you requested a return. However, it might sometimes take up to two weeks for a courier to collect the item.
There may be situations in which you were not able to return items within the 7 days, in such cases please contact our Customer Service Team through the Contact Us page to file a complaint. Complaints are handled on individual basis. However, all acceptable returns as per Consumer Protection Laws will honor the outlined duration.
If the packaging has minor soiling or is opened and product not defective, unused, no visible scratches or marks observed, a re-stocking fee of 15 percent will be deducted while making exchange/refund.
Product must be returned with all the original packaging materials, accessories, manuals, registration card, Free of Cost/Bundled Items and Promotional Vouchers.
If product is repairable we will repair the product , If not replacement will be given. Or if replacement is not available Store credit will be offered.
Products should be accompanied with the original sales invoice for Refund. Refund for items purchased by credit card will be transferred ONLY to credit card.
If you have paid through Cash on Delivery (COD), the money would be refunded in the form of phonehousedubai.com credit, and you can easily make new purchases.