Frequently Asked Questions

This Agreement was last modified on 5th Sept 2017

Shipping Information

DELIVERY INFORMATION

Timings: Basic, FREE deliveries within the UAE may take a minimum of 3 days. All orders placed until 5pm will be processed on the very same day. Orders placed after 5pm or during a non-working day will be processed on the next working day. Delivery time exceptions Delivery time may deviate from the usual timings due to access challenges in the following locations : Ras al Khaimah, Abu Dhabi, Fujeirah, Al Ain.

FAQ

Are the phones unlocked?

Yes, all our phones are factory unlocked, and will work with any network in the world.

Do the phones you sell have international warranty?

International Warranty varies from country to country. If you need to claim warranty from abroad, you will have to ship the phone back to us, but bear in mind we will not cover the shipping expense. If you are in the UAE though, we will collect and deliver to you for FREE.

When do I receive my order?

Delivery depends on seller. Delivery time is indicated in the product page.In any case, after you place an order, you will be contacted by our team to confirm stock availability, delivery time, and date.

How Do I Place an Order?

We update stock list everyday, but it might happen that when you place an order, the item had already been sold to another customer. We will respect the order sequence every time, that’s why we will contact you to confirm availability.

Do you charge for delivery?

Basic delivery is completely FREE within the UAE.

Do I have to pay Duties & Taxes ?

When goods are shipped internationally (Outside your country) you are liable to pay any inbound duties and taxes which your local customs authority deems appropriate.